Reference

Legal terms for your suster123 account

suster123 keeps Legal terms close to the account path, covering access, personal data, cookies, payment records and requests to correct account details.

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suster123 Legal terms for your suster123 account
CONTACT ROUTES

Legal help when account status stalls

A clear contact route matters when a Legal question affects your account, wallet status or access to the lobby. We ask you to begin with the account support path and include the email or phone detail linked to your profile, plus the payment reference when your concern involves DANA, QRIS, OVO, GoPay, bank transfer or virtual account activity. That lets us locate the right record without asking you to repeat the full history. If you are in Makassar, the same route applies; eligibility still depends on local law.

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Account access

For a Legal question about phone verification, sign-in or an access decision, use the account support path and describe the step where the process stopped. Include your registered contact detail so we can match the request to the correct profile.

Payment records

If a Legal request concerns a wallet or bank record, send the payment rail, amount reference shown in your account and approximate transaction time. We can then compare DANA, QRIS, OVO, GoPay, bank transfer or virtual account details.

Policy changes

To ask about a correction, deletion request or policy change, state exactly which account detail or Legal clause you mean. We will use the contact details attached to your profile when checking whether the request can be completed.

DATA PRACTICES

How we handle Legal requests

Legal handling is practical: we connect your account details with the records needed to confirm access, trace payment status and protect the profile from unauthorised changes.

Data handling

We use account details to operate phone verification, match payment references and respond to Legal requests. When you write to us, give only the information needed to locate your profile; never include a wallet password or full security credential.

Cookies

Cookies can keep a session setting or help the account path work between pages on your phone or desktop. If you clear them, you may need to verify your account again before returning to the lobby or checking a payment record.

Account security

Phone verification is part of our account access process, and unusual changes may require another check before the profile is opened. Keep your registered contact detail current so a Legal or security request can be connected to you.

Record retention

We retain account and transaction records for the period needed for account administration, payment reconciliation, security checks and applicable Legal duties. The exact period can depend on the record type and the law that applies to your account.

Correction requests

If your name, phone detail or another account field is wrong, contact us through the account support path with the requested correction. We may ask for a verification step before changing information connected with DANA, OVO or bank records.

Who to contact

Our account support route is the starting point for Legal questions about access, data, cookies, payment records or retention. Describe the issue plainly and include the relevant game or transaction reference when it helps identify the record.

Legal answers before account access

These Legal answers address the points Indonesian customers usually check before creating an account or asking us to change an existing record. We explain access wording, data requests, cookies, payment evidence and the contact route in practical terms. For every account, eligibility depends on local law, and the applicable terms can vary with your location, account status and the type of request you send.

Legal covers account access, phone verification, personal data, cookies, payment records, retention and requests to correct or change information. It also explains how we handle questions about DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity.

Access depends on local law and the eligibility terms that apply to your account and location. Before opening the lobby, complete the required account step, including phone verification where requested, and read the applicable Legal terms for your circumstances.

We use payment details to match account activity and investigate a status question. A request can refer to DANA, OVO, GoPay, QRIS, bank transfer or virtual account records. Send the relevant reference, but do not send a wallet password.

Use the account support path and identify the exact field that needs correction, such as a phone detail or account name. We may ask for a verification step before changing data connected with your profile or payment records.

Cookies can retain session settings and help the account path work across pages on mobile or desktop. Clearing them may remove those settings and require another account check before you return to the lobby or inspect a transaction record.

Retention depends on the record type, its administrative or security purpose, payment reconciliation needs and applicable law. Account and transaction records may therefore have different periods. Contact us through the account route if you need a retention question checked.

Start through the account support path and describe the access step, phone verification result or payment status involved. Include your registered contact detail and any relevant reference. We use those details to locate the request without asking for private credentials.

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